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Assembly QC Technician

Are you a highly organized and self-motivated individual who loves to dive into data? Do you love to start with a few specific goals and expand your responsibilities over time? Are you equally comfortable and skilled with laptops or hands-on instrumentation? Do you want an employer who encourages and supports growth mindset and continued education? Do you have great ideas about technical support and small team management that your boss needs to hear and incorporate? Do you want to be part of a fast-growing company with plenty of potential for upward growth? If you answered yes to any of these questions, you are on the right track, please read on!

Who is Western Weather Group?

Weather Western Group's adventure started in the 1980s, deeply rooted in the agriculture sector. By 2005, our small team of five navigated countless changes, paving the way for our expansion into the oil and gas industry, as well as municipal services. In 2008, we boldly ventured into the utilities sector, partnering with major players like San Diego Gas & Electric. This move set the stage for further growth, and by 2018, we proudly added Pacific Gas & Electric and Southern California Edison to our esteemed list of clients.

Initially, our operations were concentrated in the western regions. However, our reputation for excellence and innovation soon led us to expand eastward. Today, we serve clients as far as New York, with a dedicated team of over 25 employees spread across multiple states. At Weather Western Group, our history is a testament to our adaptability, growth, and unwavering commitment to quality. We invite you to join us on this exciting journey and become part of a company that values its heritage while continually striving for new achievements.

What will the Assembly QC Technician do?

We are searching for a Assembly QC Technician to help deliver on company core values of Customer First Service, Innovation, Collaboration, and Impactful Communication through quick training and regular upkeep of specific technical support and warehouse workstream tasks. They will utilize company processes and tools to validate technical support phone calls, evaluate and repair returned weather station components, assist with weekly assembly schedule and preparation tasks, and install equipment on a test bench to senior employee specifications. Over time, the position will be expanded to cover all Technical Support Level 1 and Assembly/Testing Responsibilities. This is initially an exclusive in-office staffed position, with future potential eligibility to participate in the company Work from Home policy.

Core Responsibilities

50% - QA/QC and Assistance with Technical Support Workstreams

Update and upkeep Weekly Technical Support Task Tracker for task progress and awareness
Accurately enter data into custom company web apps and Microsoft products
Perform a validation quality control (QC) check on all submitted technical support calls to ensure accuracy and precision
Perform quality assurance (QA) check with pending web app development updates relating to technical support or warehouse workstreams

50% - QA/QC and Assistance with Weather Station Assembly and Testing Workstreams

Perform equipment assembly and testing, including incoming shipment preparation, according to warehouse assembly schedule
Prepare outgoing shipments including staging, building, and wrapping pallets for freight carriers
Check-in received shipments into warehouse inventory and pull equipment from inventory for new projects
Test client returned weather station equipment following set procedures and assist Procurement Manager with detailed test results
Assemble and configure weather station instrumentation on an outdoor R&D test stand following specifications and instructions from applications engineers

Future Responsibilities to be Trained and Added

Provide backup technical support to weather station client representatives over the phone
Critically analyze and interpret data and provide reports and findings
Assist senior employees with reviewing, recording, and finalizing technical support knowledgebase to implement standard troubleshooting practices
Prepare responses to client data and information requests
Travel – Up to 25% of position – Installation and maintenance/calibration of weather stations with possible work in inclement weather (company vehicle provided)

How do we support your career?

Performance feedback with direct manager monthly, with detailed quarterly feedback
Quarterly company-wide and anonymous feedback session to help guide beneficial changes
Open and receptive lines of communications to management and executives
Continuing education opportunities including discretionary educational reimbursement

What’s in it for you?

Expected Starting Hourly Rate Range $20-$35*
401k retirement 4% matching contributions
Health, Dental, and Vision Insurance (90% of employee premium paid by employer, 50% premium paid by employer for eligible dependents)
Discretionary 401k profit sharing
Performance-based cash bonuses
Fun work sponsored outings to bond with colleagues
A company that cares about the wellbeing of its employees

Minimum Requirements

Ability to work with hand/power tools & knowledge of DC circuits
Task oriented and ability to independently deliver to schedule
Familiarity with low voltage hardware and operation of electrical test equipment
Demonstration of consistent improvement on soft skills and feedback
Fluency in Microsoft 365 applications including the use of CoPilot
Ability to work independently and to solve difficult but not complex issues
Interpersonal and advanced communication skills
Possess and maintain a valid and unrestricted driver’s license
Legally authorized to work in the US without company sponsorship now or in the future
English language fluency
Ability to lift, move, carry items over short distances up to 50 lbs.
Walking up and down stairs, sitting or standing for extended periods of time, and able to withstand extended walking, sometimes on uneven terrain, walkways, and hills while in the field

Preferred Skills

B. S. Degree or equivalent STEM BS from accredited university or 2+ years field experience
1+ years of maintaining a detailed technical workstream
1+ years of experience in technical, customer service, or warehouse positions
Experience with Campbell Scientific equipment and datalogger programming or other weather equipment manufacturers
Track record of high-quality customer service
Experience balancing multiple priorities
Experience with Continuous Improvement concepts