Customer Service Rep

Thrive in Structure, Shine in Chaos

Are you someone who thrives in structured environments but knows how to stay calm and effective when things get a little chaotic? We’re looking for a dependable communicator who takes initiative, builds relationships, and keeps accountability at the center of everything they do.

About You

Are you a motivated professional who enjoys creating positive experiences and getting things done.

• You are energized by a structured routine, but you can flex and adapt when unexpected challenges arise.
• You proactively take initiative, whether it’s solving a customer issue or improving a process.
• You’re a team player who collaborates across departments while maintaining personal accountability.
• You naturally build rapport with customers and coworkers alike.

We’re looking for a Customer Service Rep who thrives in this environment!

About Us

A position on our team has become available and we are looking for the right person! Our core values are:

• We service. This means that we want to help others
• We take ownership. This means we can see how we're contributing to the problem
• We grow. This means we move forward, not backwards, because there’s no such thing as standing still

About the Job

As a Customer Service Representative, you will be the first point of contact for our customers—whether they’re looking for answers, reassurance, or just someone who will truly listen. This is a dynamic role where consistency meets flexibility: you’ll manage routine tasks while handling occasional curveballs with grace and professionalism.

Key Responsibilities

• Respond promptly and effectively to customer inquiries via phone, email, and chat.
• Schedule and coordinate service appointments, ensuring smooth technician dispatching.
• Resolve customer concerns with empathy and efficiency, following up as needed.
• Collaborate with team members to improve service delivery and customer satisfaction.

Must be able to pass a Drug Test (THC Friendly)

Must submit to a Background Check

Disclosure: Employment is contingent on results of Drug Test and Background Check

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance