You are viewing a preview of this job. Log in or register to view more details about this job.

IT Support Specialist - Northern Nevada International Center

Northern Nevada International Center
Email

Job Title: IT Support Specialist
Reports To: Chief Operating Officer (COO)

Job Type: Faculty Letter of Appointment (LOA), Graduate Assistant, Student Employee

Position Overview

The IT Support Specialist will provide comprehensive technology support to the Northern Nevada International Center (NNIC) team and play a key role in the continued development, maintenance, and security of NNIC’s Refugee Resettlement Case Management System (“IZZY”). Reporting to the Chief Operating Officer, the Specialist will split time between general IT support for staff (approximately 25%) and managing and enhancing the IZZY system (approximately 75%).

This position ensures that NNIC’s technology infrastructure supports efficient, secure, and compliant operations while promoting innovation in data management and reporting. The ideal candidate is a collaborative problem-solver with a strong technical background, a commitment to data privacy, and a desire to contribute to NNIC’s mission-driven work.

Key Responsibilities

General IT Support (25%)

  • Provide day-to-day technical assistance to staff, including troubleshooting hardware, software, and network issues.
  • Install, configure, and maintain computers, printers, and other office technology.
  • Manage user accounts, permissions, and access to shared drives and systems.
  • Support staff in the use of digital tools such as Microsoft 365, Teams, SharePoint, and database systems.
  • Coordinate with external IT service providers when needed.

Case Management System (“IZZY”) Development and Maintenance (75%)

  • Lead the ongoing development and optimization of NNIC’s custom refugee resettlement case management system (“Izzy”).
  • Work closely with resettlement and case management teams to improve system functionality, usability, and workflow efficiency.
  • Identify and resolve software issues, bugs, and data inconsistencies.
  • Implement new features and modules to enhance program reporting and data analytics.
  • Ensure the system complies with HIPAA and other data privacy and security standards.
  • Maintain system documentation, including user guides and security protocols.
  • Provide staff training and technical support related to the use of Izzy.
  • Coordinate with software developers or contractors for advanced system enhancements as needed.

Security and Compliance

  • Oversee data protection and ensure compliance with federal and state regulations related to privacy and confidentiality.
  • Monitor and address potential cybersecurity risks, including system access controls and data encryption.
  • Support internal audits and prepare reports related to system security and performance.

Collaboration and Innovation

  • Serve as a liaison between program teams and technical partners.
  • Stay current with emerging technologies and recommend improvements to support organizational effectiveness.
  • Contribute to IT policy and procedure development to ensure operational continuity and security.

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent professional experience).
  • Minimum of three years’ experience in IT support, database management, or systems administration.
  • Demonstrated experience developing or managing custom database systems or CRMs (experience with Salesforce, Airtable, or similar platforms preferred).
  • Knowledge of HIPAA compliance, cybersecurity, and data protection best practices.
  • Strong troubleshooting and problem-solving skills.
  • Ability to communicate complex technical concepts clearly to non-technical staff.
  • Excellent organizational skills and attention to detail.
  • Commitment to NNIC’s mission and values.
  • Experience in nonprofit or human services organizations preferred.