Child Support Collections Specialist
Deadline to Apply: January 7, 2025
The Child Support Collections Specialist assists clients in the collection of child support, medical expense judgments, spousal support, and arrears; initiates appropriate administrative and legal procedures to maintain compliance with court orders; and performs related duties as required.
Minimum Qualifications:
One year of full-time experience interviewing clients to determine eligibility for government-regulated programs, public assistance, or social services; OR an equivalent combination of training and experience.
License Or Certificate
A valid driver’s license may be required at the time of appointment and must be maintained for continued employment in this classification.
FAMILY SUPPORT DIVISION
The Family Support Division collects child support payments from non-custodial parents and enforces child support court orders. As such, the Child Support Collections Specialist is assigned a large caseload with a customer service focus. This work is carried out in accordance with established and prescriptive federal, state, and county laws, policies, guidelines, and procedures through state-mandated web-based platforms.
THE IDEAL CANDIDATE WILL HAVE
- Demonstrated ability to adapt to changing priorities while maintaining high-quality work
- Exceptional attention to detail with consistent deadline management
- Proven experience engaging effectively with diverse populations and de-escalating conflicts
- Skill in building strong client relationships while maintaining appropriate professional boundaries
- Versatility to work both collaboratively in team settings and independently with minimal supervision
- Excellent communication skills across all channels (verbal, written, phone, and digital)
- Advanced critical thinking and problem-solving abilities
- Proficiency with Microsoft Office Suite applications (i.e.: Word, Excel, and Outlook)