Client Services Intern (Eddy House, Pack Intern, Spring 2026)
**This internship is hosted by Eddy House and sponsored by the Nevada Career Studio and ASUN.
Students are highly encouraged to visit the Nevada Career Studio in-person Fridays from 12:00 to 4:00 or use our Virtual Resume + Cover Letter Tune Up service BEFORE applying for these positions. Students are welcome to by any time during our drop-in hours, but we’ll have dedicated staff on Fridays! Resumes and cover letters that do not meet NCS expectations will not be included in applicant packages to employers.
About Eddy House:
Eddy House provides the resources for youth to effectively transition from homelessness to long-term independence. Eddy House is more than a shelter; we're a beacon of hope for homeless youth aged 18-24 across Northern Nevada. Our Drop-In Center and Emergency Shelter provide vital resources such as food, shelter, therapy, and life skills and workforce development, all delivered by licensed professionals committed to round-the-clock care. With a focus on individualized case plans, we meet each youth where they are on their journey out of homelessness. As youth attain employment and begin preparing for independence, they can join the Transitional Living Program, which offers highly subsidized studio apartments to 36 individuals for up to 2 years. From outreach to aftercare, our services are comprehensive, offering not only necessities, but also access to life skills training, medical care, and therapy through our staff and network of over 60 community partners.
Internship Description:
The Client Services Intern(s) would get hands-on experience working with homeless and at-risk youth. The Client Services Intern(s) would be responsible for welcoming new clients and ensuring that Eddy House is a safe, positive environment for our clients. They would develop skills in de-escalation, crisis intervention, and trauma-informed care. The intern would gain a great understanding for the resources in our community and have an opportunity to work with the team of Youth Advocates, Client Services Team, Case Managers, and the Therapists to assist with client care
Duties/Responsibilities:
- Develop positive relationships with clients while modeling healthy boundaries.
- Advocate for clients and communicate progress to the rest of the client care team.
- Maintain the safety and security of Eddy House for our clients.
- Monitor front door and check-in process for clients including client assessments.
- Provide clients with necessary Care & Comfort items including clothing, hygiene, access to computers, food, and wi-fi.
- Act as a liaison between clients and case managers or therapists.
- Assist in performing community outreach to reach new clients.
- Assist with cleaning the facility
- Facilitate groups in areas of skill and passion.
- Restock Care & Comfort items in Clothing Closet and Resource Hall.
- Communicate client breach of conduct to Client Care Team.
- Provide excellent professional service in person and on the phone. All communication is professional, client focused, and helpful.
- Assist others as requested or assigned and perform related duties as required.
- Maintain a safe and clean work environment.
- Maintain professional and courteous appearance and demeanor.
Goals and Expectations of the Intern:
- Complete 120 hours of work as an intern (8-15 hours per week, 15 weeks total)
- The Intern will learn about issues that youth experiencing homelessness face, the services available at Eddy House, and the other agencies providing services in the community. They will also learn about resource management and non-profit operations
Required Qualifications:
- Must be a degree-seeking undergraduate student at the University of Nevada, Reno during the Spring ‘26 semester
- Must be able to pass a federal background check with no charges in the last 5 years and no charges related to abuse, neglect, assault, kidnapping, or battery whatsoever.
- Must demonstrate high level of confidentiality, professionalism, and be culturally competent and sensitive to client needs.
Preferred Qualifications:
- Preferred 21 years of age. Previous experience in youth services, preferred. Proficient with Microsoft Word.
- Strong interpersonal skills with the ability to communicate clearly and in a calm and pleasant manner.
- High level of organization and attention to detail with demonstrated interpersonal skills.
- Ability to read and write checklists, reports, and correspondence.
- Ability to read and comprehend complex instructions, memos, etc.
- Ability to analyze and perform complex computations with reasonable speed and accuracy.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
Desired Schedule for Intern:
Shifts of no less than 4 hours, but can be any time of day and days of the weeks. The shelter runs 24/7 so the intern is able to determine their preferred shift/days of the week. Support is needed on all shifts/days.
PIGP internships require interns to complete 120 hours during their internship. It is the intern’s responsibility to ensure this requirement is met.