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Salesforce Business Analyst Intern

Summit One
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We are a small & growing Salesforce Implementation Partner providing Salesforce and CRM support to fast moving SaaS/startups and non-profit organizations. We’re looking for a detail-oriented, proactive, and client-focused Salesforce Business Analyst to join our team. In this role, you’ll manage multiple client projects, ensure smooth operations between on and offshore team members, accurate and timely requirements gathering, and even have hands-on experience with Salesforce and the opportunity to earn multiple Salesforce Certifications(s). 

About the Role

  • Hours: Rolling internship (all seasons), up to 25 hours per week (hours may vary each week) 
  • Compensation: $20/hour, paid every 15 days
  • Benefits: 
    • Paid certifications and professional accreditations ($200+ value each)
      • Certified Salesforce Administrator
      • Certified Salesforce Business Analyst
      • Certified Platform App Builder or Advanced Administrator (Optional)
      • Certified Sales Cloud Consultant (Optional)
    • Paid training material in preparation for certifications and accreditations
  • Schedule: Must be available to work during standard U.S. business hours (8 AM – 5 PM in varying time zones) for team collaboration and client calls
  • Location: Mostly remote, local opportunities may be available/required (Reno, NV)
  • Must Have: Access to a modern day laptop or desktop with strong WiFi; laptop not provided; WiFi stipend not provided; smartphone mobile device with ability to download and access applications while away from the computer (i.e. Slack, Email, etc.)
  • Application Dates: Rolling until filled

Key Responsibilities

  • Bridge and serve as primary representative between on and offshore team members and stakeholders, ensuring a clear understanding of project status, timelines and outstanding requirements amongst all team members.
  • Collect and document project requirements during client calls, project check-ins, and dedicated discovery sessions.
  • Work on project teams to enhance existing Salesforce functionality for clients.
  • Document business processes through process mapping.
  • Build, test, and deploy code within the Salesforce platform.
  • Collaborate and brainstorm with internal teams and stakeholders to ensure accountability for work assigned and follow-through to completion.
  • Create reports and dashboards in Salesforce to support various objectives.
  • Streamline customer interaction workflows to improve customer support and satisfaction.
  • Assist in testing, validating, and quality assuring new Salesforce features, automations, and process changes.
  • Contribute to documentation of project requirements, release details, training materials, and best practices.
     

What You’ll Gain 

  • Certified Salesforce Credentials sponsored by Summit One. 
  • Hands-on experience with Salesforce CRM, one of the most widely used business platforms.
  • Exposure to business process analysis, system optimization, and reporting tools.
  • Mentorship from experienced Salesforce professionals.
  • The chance to apply classroom concepts to real-world business challenges.
  • Professional experience that strengthens both technical and soft skills.

Who You Are

  • Experienced with Salesforce and/or other CRM systems is preferred but not required.
  • Major or degree in Management Information Systems (MIS) or other Business degree and interested in technology/software as a service (SaaS).
  • A self-starter who thrives in a fast-paced, multi-project environment and is able to learn [technology] quickly. 
  • Detail-oriented, organized, and able to manage time effectively.
  • A problem solver who can identify solutions and recommend next steps without step-by-step direction.
  • Comfortable managing client relationships and engaging in client-facing conversations.
  • Passionate about learning, growth, and delivering high-quality project outcomes.
  • Professional, coachable, and able to take and apply feedback constructively.

Preferred Qualifications

  • Junior, senior, or graduate student pursuing a degree in Business, Information Systems, Computer Science, Data Analytics, or a related field.
  • Strong analytical and problem-solving skills with high attention to detail.
  • Proficiency with Excel or other data analysis tools.
  • Strong communication skills—able to explain technical concepts in simple terms.
  • Team-oriented, adaptable, and eager to learn.
  • Exposure to Salesforce or other CRM platforms through coursework, internships, or personal learning (e.g., Salesforce Trailhead).
  • Experience with data visualization tools (Power BI, Tableau) or SQL is a plus.
  • Interest in CRM & technology strategy, sales processes, and customer engagement.
  • Leadership roles in school or outside organizations are preferred. 

If you are looking for an internship where you can develop your skills in technology, harness your ability to serve and communicate with clients, gain hands-on experience with leading industry software, as well as graduate with a leading Salesforce certification, we’d love to have you apply for our internship!