Maintenance Technician Lead

Position Summary:  

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. 

In the Maintenance Technician Lead position, you'll oversee the operation and maintenance of a diverse portfolio of corporate buildings, including an onsite data center, event spaces, and fitness facilities. You’ll lead a team in executing preventative maintenance and infrastructure strategies while also being the primary contact for critical systems, service requests, and incidents.   

Skills Needed:

• Leads Through Change and Ambiguity - Navigates the unknown with confidence, steering through change and uncertainty with a clear vision and unwavering determination. Turns chaos into clarity, keeping goals firmly in sight. 
• Drives Accountability & Results - Sets clear goals and ensures team members deliver top-notch results. Uses data and tech to boost accountability, pushing everyone to excel individually and as a team. 
• Optimizes Work Processes - Streamlines workflows by harnessing data, AI, and technology. Identifies opportunities for efficiency and incorporates new processes and technology. Defines new success measures. 
• Demonstrates Composure - Manages stress and pressure gracefully, maintaining professional maturity at all times. Stays calm in the face of resistance or surprises, practicing self-control to ensure a professional response. 
• Strong technical expertise in infrastructure systems management, including electrical and mechanical systems. 
• Strong problem-solving and prioritization skills to manage a wide range of concurrent service needs and initiatives. 

What You’ll Do and Impact: 

• Act as the primary point of contact for internal customers regarding facilities needs. 
• Lead a team to execute daily maintenance operations, assign tasks, and ensure accountability. 
• Manage and respond to infrastructure outages; develop and maintain emergency protocols. 
• Maintain documentation for critical facility systems, including electrical, HVAC, and generator systems. 
• Oversee service schedules, inspections, and repairs for essential building systems. 
• Coordinate with vendors for repairs, preventative maintenance, and system upgrades. 
• Collaborate on the implementation and management of Building Automation Systems. 
• Perform and delegate work orders and, when necessary, self-perform maintenance tasks. 
• Participate in continuous improvement efforts for maintenance operations and infrastructure reliability. 

Experience:

• High school diploma or GED required. 
• 3+ years in a direct or indirect people leadership role. 
• 3-5+ years of experience in a commercial maintenance environment. 
• Valid, unexpired driver’s license with satisfactory driving record. 
• Excellent ability to lead complex maintenance operations and field cross-functional service requests. 
• Experience with vendor negotiation and contract oversight to ensure high-quality and cost-effective facility support. 

Additional Items of Interest:

Previous use or knowledge of Niagara, Web-X Building Automation Systems.

Working Conditions and Physical Requirements:

• Strong mechanical aptitude, use hand and power tools, lift 50 pounds.
• Operate freight moving equipment, drive motorized carts.
• Climb 20 ft. ladders.
• Help snow plow and shovel in winter as needed.
• Work 7:00 am to 5:00 pm M-F, plus outside normal hours, including weekends as needed.
• Alternate between sitting, standing and walking.
• Walk outside 1 mile or more daily on paved walkways (extreme weather).
• Work at a computer workstation several times/day.